Common translation errors

Troubleshooting Translation Errors

Here are solutions to common issues you might encounter.

File Upload Errors

"File type not supported"

• Check file extension is supported
• Try saving in a different format
• DOCX is most reliable for documents

"File too large"

• Maximum size is 50MB
• Compress images in document
• Split into smaller files
• Remove unnecessary content

"Upload failed"

• Check internet connection
• Try a different browser
• Clear browser cache
• Disable browser extensions

Translation Processing Errors

"Translation failed"

• File may be corrupted - try re-saving
• Check for password protection
• Ensure file contains actual text
• Remove complex macros or scripts

"Formatting lost"

• Use DOCX instead of PDF when possible
• Avoid complex layouts
• Keep formatting simple
• Check our formatting guide

Download Issues

• Check popup blocker settings
• Try a different browser
• Right-click and "Save as"
• Check downloads folder